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What happens to your message
Messages sent through this form are read by the editorial team that maintains this website, not by the gambling operators reviewed here. The information you write stays within this site’s own correspondence system and is not passed on to any casino, payment processor or third-party marketing list. Nothing you submit is sold, rented or traded, and the content of your message is used solely to improve the accuracy and usefulness of the reviews published on these pages.
Correspondence is retained only as long as necessary to address the matter raised and to keep a record of what was changed in response. Once an issue is resolved, the message and any attached details are deleted. No profile of you is built from the enquiry, and no automated decisions are made about you based on what you write.
Writing a message that gets results
The fastest way to a useful reply is to name the specific review page or section your comment concerns. Mention the casino brand, the game title, or the date the information was published, because the team cannot act on a vague remark about “the site”. If you are reporting an error, state what the page currently says and what you believe the correct detail is, and include any source you have for the correction.
For complaints about a gambling operator, be precise about the sequence of events: what you did, what the operator did in response, and when. Vague accounts of “unfair treatment” cannot be investigated. For questions about responsible gambling or self-exclusion, say which operator and which jurisdiction applies, as the team can only point to general guidance and cannot act on your behalf with any specific business.
How feedback shapes this website
Corrections submitted through the form are checked against the operator’s published terms and, where possible, against independent sources. Verified corrections are applied to the relevant review page and the change is noted on the page itself. Suggestions that do not involve factual errors — such as requests for more detail on a particular game mechanic or a clearer explanation of a bonus condition — are collected and used when a page is next revised.
Feedback that appears to be promotional, abusive or unrelated to this website’s content is disregarded and deleted. The team does not respond to requests to alter a rating in exchange for payment, and any such offer is treated as a conflict of interest and reported internally. The purpose of the form is to keep the reviews accurate for Australian readers, and every message that serves that purpose is read in full.